Terms
Terms of Service
Please read these terms of service carefully before using our services
General Terms of Service
1. Agreement to Terms
By accessing our website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
These terms apply to all users, visitors, and others who access or use our services.
2. Intellectual Property Rights
Our service and its original content, features, and functionality are owned by us or by our business partners and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
- You may not copy or modify the content
- Our trademarks and those of our business partners may not be used without permission
3. User Accounts
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
Important Notice
You are responsible for all activities that occur under your account.
4. Prohibited Activities
You may not access or use the Service for any purpose other than that for which we make it available.
5. Disclaimers
Your use of our service is at your sole risk. The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied.
We do not guarantee that:
- The service will meet your requirements
- The service will be uninterrupted or error-free
- Results from using the service will be accurate
- Any errors will be corrected
6. Limitation of Liability
In no event shall we be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of the service.
7. Indemnification
You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses arising out of your use of the service.
8. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law provisions.
10. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page.
By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.
Test Centre Regulations
1. Professional Behavior
We have a zero-tolerance policy regarding abusive or offensive behavior. Examinees are required to be professional, civil, and respectful at all times while on the premises. Any form of abusive or offensive behavior may result in your exam being cancelled.
2. Unauthorized Items
Unauthorized personal items may not be brought into the test room. Such items include, but are not limited to food, drinks, purses, briefcases, notebooks, watches, cell phones, electronic devices, or wearable technology.
3. Testing Aids
Written notes, published materials and other testing aids are strictly prohibited in the test room. Written notes or electronic devices discovered in the test room will be confiscated by the Test Centre staff.
4. Testing Materials
All materials issued by the Test Centre staff must be returned at the conclusion of testing.
5. Clothing
Outerwear such as raincoats, puffa jackets, gilets, hats etc are not allowed in the test room. Light clothing items removed for comfort such as sweaters, suit jackets, scarves, etc., must be hung on the examinees chair, not placed in laps or on the desktop.
6. Talking
Talking to other examinees in the test room, referring to their screens, testing materials or written notes is strictly prohibited.
7. Weapons
Weapons are not allowed in the Test Centre.
Cancellation Policy
1. Examination Cancellation Policy
We will endeavour to deal with a cancellation request within 48 hours from receipt and with a view to making the cancellation or rescheduling as smooth as possible.
Notice Period Prior to Exam Date:
- More than 14 days: Full refund
- More than 7 days but less than 14 days: Refund of 50% of exam fee
- Less than 7 days: No refund
2. Rescheduling Examinations
You may be able to reschedule your examination at no additional cost, but this must be done through your examining body and at least 14 days prior to the original examination date. You will only be eligible to sit the next available examination date. You cannot reschedule your examination more than once, and rescheduled examinations cannot be refunded if subsequently cancelled.